BUREAUFLOW WIRE OZ LLC SUPPORT DESK VERSION 1.0 · macOS 14+

Bureauflow

A bureau desk for your camera bag.

Support desk.

HELP & CONTACT

Get in touch

Email oz_digital@mac.com with "Bureauflow" in the subject. Bureauflow is made by Oz LLC, and every message is read by the person who builds it.

The most useful things to include: your Bureauflow version (Bureauflow › About Bureauflow) and macOS version, what you did and what happened, any message Bureauflow showed — a screenshot is ideal — and, for FTP problems, the kind of server or camera you connect to (but never your password). If you're testing through TestFlight, you can also send feedback straight from the TestFlight app.

Help built into the app

Bureauflow has its own searchable Help: choose Help › Bureauflow Help (⌘?), or click the ? beside a window's title to open the page about that window. It covers every feature, each message Bureauflow shows, and what to do about it.

Requirements

A Mac with Apple silicon, running macOS 14 (Sonoma) or later.

Common questions.

FAQ

A card asks "Bureauflow needs your OK to read it"

macOS keeps apps from reading a disk until you've allowed it. Click Allow…, then Allow in the window that opens on the card. Bureauflow remembers each card after that; a card is asked about again only after it's been reformatted in the camera.

A folder in the sidebar says "Needs permission"

Double-click it and click Allow. Bureauflow can use your Pictures and Downloads folders straight away, and any other folder, drive or card once you've allowed it.

macOS asks about the Keychain when I connect

Bureauflow keeps FTP passwords in your Mac's Keychain. After installing a new version, macOS may ask once whether Bureauflow may use a saved password; choose Always Allow. You can also simply type the password again in Manage Connections.

FTP won't connect

Check the host, port, username and password in Manage Connections, and that your Mac is online and, for a camera or Wi-Fi card on your own network, on the same network as it. The sidebar shows what the server answered; the "FTP connection problems" page in Bureauflow's Help explains each message. Test Connection in Manage Connections logs in and counts the files in the folder without uploading anything. Bureauflow works with plain FTP and with explicit FTPS (AUTH TLS), the kind most hosting calls "secure FTP"; the older implicit FTPS on port 990 isn't offered.

Bureauflow asks me to trust a server's certificate

That's FTPS working. Shared hosting usually presents a certificate in the hosting company's name rather than your server's address, so Bureauflow shows you the name and fingerprint and asks once. If it's the company your server is with, click Trust; renewals keep working after that. If it later changes to one you haven't trusted, Bureauflow stops and asks again rather than send anything. Manage Connections shows the trusted certificate, with Forget.

Voice tags aren't turned into text

Transcription uses Apple's speech recognition on your Mac and needs your permission: System Settings › Privacy & Security › Speech Recognition › turn on Bureauflow, then come back to Bureauflow — it tries again on its own. The voice memo can always be played and the caption typed.

Where are my photos?

Each shoot is a session in your sessions folder — Pictures › Bureauflow Sessions unless you chose another. Inside it, Ingested holds what came in and Transmitted what went out; Sent holds an edited frame exactly as it was sent, and Originals the untouched copy kept when you open a frame in another app. Click Reveal Session Folder in the sidebar's Sessions tab to open it in Finder. Photos in a folder you opened as a tab stay where they are.

Does Bureauflow change my photos?

Captions, stars, color classes and tags are written into the photo (or into an .xmp file beside a RAW), without re-compressing the picture or touching the camera's own data. Edits from the Edit Image window are never applied to your file — only to the copy that's sent. The one exception is Open in External Editor: the other app saves over the photo, so Bureauflow keeps an untouched copy in Originals first, and Bring Back on the grid's Originals tab returns it as a fresh frame. Camera card originals are copied, never moved or deleted.